Ticket gates issues

[Thomas Ralph]

It's come up in a couple of posts that people have been having problems with the new-style ticket gates as installed from Clontarf Road to Lansdowne Road, as well as at (among other stations) Blackrock. This thread is for posting of any issues that people have had, in the hope that we can identify a pattern.

When posting, please include as much as possible of the following details. The more you include, the easier it is to figure out the root cause of the problem.

Ticket type
Stations (to/from) on the ticket
What station you had the gate problem at
Were you entering or leaving the station?
Had you validated the ticket already (for that journey or otherwise)?
What error message did the turnstile display?


Note that the errors "Wrong side up/Bun os cionn" and "Ticket failed/Theip ar an ticéad" just mean that the gate could not read the magnetic stripe on your ticket, so shouldn't be reported.

[Thomas Ralph]

I'll kick off:

Faircard return ticket, Sandymount to Cork, rejected at Pearse station trying to leave on the outbound journey, ticket was validated at Sandymount on entry, turnstile said "Destination exceeded/Imithe thar ceann scrÃ*be".

Note that on a subsequent journey when I had not validated the ticket entering the system at Sandymount, the gates opened with the message "Journey Taken, Take Ticket/Turas Togtha".

[Thomas Ralph]

And another one:

Faircard return, Heuston to Cork, accepted for travel entering the system at Connolly, not previously validated (although the ticket had been used for a return journey).

(And yes, I had a valid weekly ticket for the journey I was making. RUI doesn't encourage fare evasion.)

[ThomasJ]

They haven't been installed at clonsilla.

[Mark Gleeson]

All reservation tickets will result in a 'Wrong Side Up' this is due to the fact the reserved tickets are not magnetically encoded

Its in the pipeline to be fixed in coming months

[Mark Gleeson]

Curiously after it happening several times it didn't happen to me today

http://www.railusers.ie/forum/showpost.php?p=39752&postcount=6

The curious cycle of post problem here and problem is mysteriously fixed a few days later...

[Thomas Ralph]

A bumper Christmas selection today:

The previously-mentioned Heuston-Cork ticket worked in the turnstile at Sandymount (expected "No valid route").

A return from Pearse to Sandymount, validated at Pearse was refused at Connolly exit gate on the return journey as "Exit too late" (expected "Destination exceeded").

A Faircard single from Sandymount to Cork, not validated getting on at Sandymount was refused with "Journey taken, destination exceeded" (expected to be accepted).

[Mark Gleeson]

A return from Pearse to Sandymount, validated at Pearse was refused at Connolly exit gate on the return journey as "Exit too late" (expected "Destination exceeded"). Was it validated at Sandymount on the return leg? Thats the bug I see too often

[Thomas Ralph]

No, I used a different ticket.

[Mark Gleeson]

Discovered a classic one which will catch people at a Connolly side station

Go to TVM tap D, you get Dublin City Centre great tap that and skip the Luas valid bit, same price as a single to Pearse or Connolly

But it won't work in the gates in Pearse, 'no valid route'

[Thomas Ralph]

Single from Sandymount to Connolly, failed on exit at Pearse with "just validated". I did get straight onto the train at Sandymount and off quite smartly at Pearse, but surely it makes no sense for exit gates to reject tickets like this when there are no journeys left.

[Mark Gleeson]

There is a timeout on the tickets, same ticket needs at least 10 minutes between uses in gates, yes I know its crazy but it was never a problem before

My exit too late problem has returned

[Thomas Ralph]

It didn't help that the clock was wrong on the entrance gate at Sandymount; I put the ticket through at 0821 and it printed 0825 on it.

The timeout is definitely necessary to prevent people just putting the same season ticket through several times in a row, but this issue is a bug, and it would seem obvious that "Just validated" shouldn't trigger if the ticket was last validated at a different station.

[Colm Moore]

Using my (bus) smartcard the other day, I got on the bus, only to realise that a better routed bus was almost immediately behind, so I got off. The second bus already knew that I had tagged on to the first bus and gave a warning beep. :) The driver just waved me on without explanation, although he may have seen me get off the other bus.

[Thomas Ralph]

The bus timeout is allegedly 2 minutes, according to the Dublin Bus leaflet.

The train timeout is unclear; I managed to go in at 08:20 and out at 08:28 this morning without any hassle.

[Thomas Ralph]

I had a 16-25 Railcard return from Sandymount to Cork, which was validated outbound at Heuston and on exit there, but was rejected at
Connolly on the way back it gave the error "Invalid station", whatever that's supposed to mean.

[Thomas Ralph]

The time-out on tickets needs some work. I know the idea is to stop people using the same ticket (generally a season ticket) to put multiple people through the same gates. However, a ticket validated at Lansdowne Road at 0823 should let you out of Pearse at 0829. At the moment, it doesn't; the gate says "Just validated".

Obviously the time that the ticket was last validated is encoded onto the stripe; I wonder is this the same for the station and direction (in/out)? Even if not, common sense suggests that if the ticket has no journeys left (single or inbound half of a return) there is no possible way of it being reused.

[ThomasJ]

I have been having major issues with my bus and rail smartcard-type-pass at the turnstiles over the last 2 weeks, all of a sudden on tuesday it started working again and have had no problems since! :confused:

[Mark Gleeson]

One big gotcha I've noticed

If the ticket reader jams the gate does not change from green to red, it just displays a message on the small screen

You end up standing there looking like a fool trying to insert your ticket to no avail

[MOH]

The time-out on tickets needs some work. I know the idea is to stop people using the same ticket (generally a season ticket) to put multiple people through the same gates. However, a ticket validated at Lansdowne Road at 0823 should let you out of Pearse at 0829. At the moment, it doesn't; the gate says "Just validated".

Obviously the time that the ticket was last validated is encoded onto the stripe; I wonder is this the same for the station and direction (in/out)? Even if not, common sense suggests that if the ticket has no journeys left (single or inbound half of a return) there is no possible way of it being reused.

It's a moronic system - it doesn't differentiate between in and out. Went down to Blackrock station on Tuesday, reached the platform to find indefinite delays due to the train failure at Dun Laoghaire. Went straight back out but couldn't exit. Had to shout at the ticket desk and eventually got his attention after he'd finished serving someone and he let me out. I was about to climb over it.

[shweeney]

they need to work on balancing the number of gates in\out as well. This morning, disembarking at Pearse (nrthbound) and exiting through the stairs gates there were 2 gates out and 2 gates in - some woman got stuck trying to put a ticket through leaving everyone else queuing for 1 gate.

Surely there's no need to have any more than 1 gate onto the platform, people arriving to get a train arrive in dribs and drabs, whereas trains arriving discharge large numbers of passengers in one go...

[Thomas Ralph]

That's true; my opinion is that all but two gates should be bidirectional, with one in-only and one out-only.

[Thomas Ralph]

For the very first time my ticket from Sandymount to Cork worked at every possible opportunity: in at Sandymount, out at Connolly, in at Heuston, then out at Heuston and in at Connolly on the way back. Gets 9½ out of 10; the half deducted is because the ticket jammed in the gate at Heuston on the way back.

[ThomasJ]

There seems to be a major problem at the moment whereas people are having the tickets validated successfully without any problems but the gates are not opening !

Talking to staff at one of the stations they are saying this problem is a common occurance at the moment. This problem is happening to myself quiet often at connolly , tara street , pearse and blackrock

[Thomas Ralph]

The time-out on tickets needs some work. I know the idea is to stop people using the same ticket (generally a season ticket) to put multiple people through the same gates. However, a ticket validated at Lansdowne Road at 0823 should let you out of Pearse at 0829. At the moment, it doesn't; the gate says "Just validated".

Obviously the time that the ticket was last validated is encoded onto the stripe; I wonder is this the same for the station and direction (in/out)? Even if not, common sense suggests that if the ticket has no journeys left (single or inbound half of a return) there is no possible way of it being reused.

This seems to have improved lately. The clocks are fast on the ticket gates at Sandymount, so when I validated a ticket at 0820 this morning (clock said 0825) and got on a train immediately, the ticket worked to let me out at Pearse at around 0827.

[fergn]

The new ticket gates at Greystones are causing a bit of hassle. Today I saw two people insert their ticket at the same time at two different validators both tickets got stuck and didn't come out thus the gate didn't open.A bit of queue formed as two gates were stuck and another was out of service leaving just one gate working. I have heard a good few reports of tickets not coming out and seen quite a few tickets failing, including my monthly ticket which completely failed and would not work in any gates in any station! These gates have been in situ since October surely by now they should have fixed all the bugs.

[shweeney]

The new ticket gates at Greystones are causing a bit of hassle. Today I saw two people insert their ticket at the same time at two different validators both tickets got stuck and didn't come out thus the gate didn't open.A bit of queue formed as two gates were stuck and another was out of service leaving just one gate working. I have heard a good few reports of tickets not coming out and seen quite a few tickets failing, including my monthly ticket which completely failed and would not work in any gates in any station! These gates have been in situ since October surely by now they should have fixed all the bugs.

they're also causing hassle in the evening due to the layout of the station and the infrequency (and consequent heavy loadings) of arriving trains. They've only had them activated a few times, but each time its caused a major backup of people on the platforms (something that happens to a lesser extent anyway).

to sum up - the new ticket gates are sh!t.

[Thomas Ralph]

I wonder is there any chance of us getting a software modification to have a clearer indication of when a gate is accepting smartcards only or accepting paper tickets only? Perhaps the arrow could change to red or yellow.

[Mark Gleeson]

Yellow arrow has been requested for smartcard only

[fergn]

My trusty old monthly ticket failed 4 days ago and now is not being accepted by any gate in any station, it just does the little in and out dance before showing 'ticket failed'. Fair enough but I have had 3 other monthly tickets go the same way. All work perfectly for a week or so then I put it into the ticket gate at Greystones then they all fail. Now I have to push my way through on somebody elses ticket to exit at Greystones. My question is am I entitled to a replacement ticket? The ticket in question is a student season monthly rail only.

[Mark Gleeson]

You can ask for a replacement though it is unlikely to be replaced

Smartcards are coming for monthly tickets and this problem goes away, they will even be able to cancel a lost ticket and replace it for a small charge

[fergn]

I figured that they probably won't replace it. I heard smartcards are being released to the public next month. Is this true?

[al2637]

Sorry if this is a totally stupid question, but why wouldn't IE replace it? If the card is defective or no longer works, surely it's the passengers right to have it replaced?

[Thomas Ralph]

Sorry if this is a totally stupid question, but why wouldn't IE replace it? If the card is defective or no longer works, surely it's the passengers right to have it replaced?

Legally, buying a ticlet is a purchase of services, not goods. The right to repair/refund/replacement doesn't come into it. What you've bought is the right to travel on such and such a train or series of trains, and as long as they give you that right (by opening the gates manually for you) you don't really have a comeback. The ticket is not what you have bought; it is evidence of what you've bought, if that makes sense.

Mark will correct me if I'm wrong on this one, but I think the only season tickets going onto smartcards at the moment are taxsaver tickets, so students will have to struggle on with the magnetic stripes for now.

[fergn]

I understand completely that I have purchased a ticket for the right to travel on a train and if they honour that right then I have no reason to complain. The reason for my complaint is the hassle of not being able to use my ticket to open the gate. The person in the ticket office in Greystones controls the gate so far I have had no problems but there have been a few instances where the ticket office is empty therefore there is nobody to open the gate so I have rely on another passenger to allow me through.

[James Howard]

Would it not be the case that legally, IE are in a questionable position where they are detaining somebody against their will where that person is in possession of a valid ticket.

There is something going on with the readers in Connolly. I have never in six years' commuting had a ticket fail. I changed station to Connolly just before Christmas and the ticket lasted 3 weeks. I got a replacement about a month ago and that has given up already.

So you have queue up to get out the one gate which is half blocked by an IE staff member who is usually not even looking at tickets but is instead chatting with his mate.

[Thomas Ralph]

They're not detaining anyone as long as they provide a way for them to get out, whether that's a manual gate, an intercom, or whatever.

Don't get me wrong, I think it's a ludicrous situation; it just doesn't seem to be illegal.

[tigger1962]

I'm on my 4th ticket this year. First they tried to say I had it near a magnet! I told that it was kept in my chest pocket with my work id. Then it failed again so they told me my work id must be causing it. Since then it has failed twice more. No other magnetic material near it. There is one common thing though, everytime it failed it was after passing through Connolly gates!!

[tigger1962]

yesterday and this morning they stopped everyone and made them put the ticket in the machine before they let anyone through. The queue was getting larger and people were getting more irate, myself included at this. We knew our tickets didn't work in the machines but they refused to let anyone who had an annual ticket through without seeing it for themselves.

What make me even more annoyed is that I got a new ticket on monday :o I walked from the taxsaver office and placed it in the machine in connolly and it failed first time... it was no near any magnetic material between the office and the ticket validator...it has not worked since... ticket no 5!

Did someone get bribed to put this system into place? or is it the new strategy to annoy commuters further... has this system works successfully in any other country?

[James Howard]

I commuted through Grand Canal Dock and Pearse for the last five years and never had a ticket fail. We moved office just before Christmas and now have to go through Connolly.

My first ticket failed after two weeks in Connolly and I got a replacement through the very nice and helpful people in the office on Sheriff street. That lasted one week.

I didn't bother getting it replaced until yesterday when they were hassling everyone. I think the best policy is to get it replaced every time I get hassled. We'll see how long this one lasts.

I keep mine in a seperate wallet which also contains an Oyster card for London transport and a Dublin Bikes card but I always take the RF cards out when I use them, so I don't think that could be the culprit.

If this one dies, I'll try the replacement in a completely seperate wallet and see how I get on.

[zag]

This whole thing is a farce and I can't understand why there hasn't been more stink about it.

How can they get away with taking peoples money, giving them a ticket and then having the gall to hassle them when the ticket (which they issued) fails to work ?

I've had similar situations before when picking up a new ticket from Abbey Street (where the old office was), walking straight to a bus and having it fail. And don't give me the "sure it has problems in bus validators and this is a train company ticket" thing. I pay a lot of money for a ticket and I expect it to do what it says on the tin.

And how can a users representative body like RUI *not* be making more of a fuss ? I read here about the hassle in Pearse, Heuston & Connolly, but there's similar in Clontarf Road also just with smaller numbers. The validators there regularly fail to operate correctly (doing the hokey cokey with the ticket), they are out of synch (like an extra few seconds after the ticket has been accepted before it is spit out or before the gates open) or else they just don't work. This leads to people backing up into the station and up the stairs which is not particularly safe. It also leads to aggravation when you have people doing the hokey cokey while trying to get out on all the gates and the occasional poor person trying to get in and faced with 20-30 hassled people all trying to get out.

The poor guy in the ticket booth must have given up caring at this stage and I don't blame him. He didn't commission these flakey systems. He didn't break the gates, the validators or the tickets.

It really is a joke that this ticket mess has gone on for so long. It's not a funny joke though - it's at the expense of time and money wasted *every single day* for many, many commuters. It's like some bully boy tactic - they take your money from you, give you something and then hassle you when it doesn't work.

z

[Mark Gleeson]

Which ticket do you have and when did it stop working and with what error message?

Details in this thread and others do feedback to those in charge who are debugging the problems and this has resulted in a change in Heuston on April 15th. This is the proactive solution, which enables people to fix the issues.

If you travel through Heuston, and the ticket states 'Connolly' and was issued before April 15th 2010 it will need to be replaced to ensure reliable operation. A booth of some kind will appear shortly in Heuston to allow for easy swapping of the tickets. That will should close out the Heuston side issues.

As far was we know the vast majority of rail only annual tickets for Dublin have now been replaced, that runs to several thousand. Several large companies received on site visits to speed this process. That was a very sensible and proactive move.

The current major issue relates to Rail/Bus tickets and I understand a solution is being worked on. The Dublin Bus issued tickets trip up the new gates as they have a smartcard but are mag stripe tickets. This is tied up with the RPA ITS project which isn't helping.

There is no legal avenue of complaint unlike most issues we are involved in, the ticket is valid. If you are refused travel then the fun starts, but IE have the right to check every ticket at every ticket barrier.

The problem is not the tickets per say but the usual staff ignorance and lack of customer service which is an issue we are dealing with. Connolly and Pearse seem to be well sorted out. If any ticket checker gives you grief stop and ask to see their RPU id card, they must carry one. Irish Rail will not comment publicly on an incident which relates to a specific member of staff.

We can complain all we want but with specific details of date, time, location we can get results. We have an assurance that if a complaint is made which can clearly identify the member of staff action will be taken.

When the smartcard project goes live we will issue a statement and it won't make comfortable reading for certain parties.

[zag]

I've an IE bus & rail which works most of the time. My description of Clontarf Road above relates to the range of people who this happens to almost every time I pass throug. You could apprear at either morning or evening rush hour on any day and see the charade going on.

The only complaint I could make to IE would be that they delayed me getting out of the gates (every day) but I can't see any action being taken on that as ultimately I get through the gate as does everyone else . . . eventually.

In the Clontarf Road situation it's not a staff problem, it's a system problem. The gates just don't work reliably, they cause delays, they refuse valid tickets, etc . . .

z

[Mark Gleeson]

All reports we have are of excellent customer service from the taxsaver people.

There hopefully will be something done on the bus/rail we will let you all know

If we can produce a repeatable scenario where a valid ticket doesn't work, IE's IT people will investigate and numerous problems have been fixed as a result. I'm meeting with someone in IE today on a similar issue.

Our goal has always been to fix problems to make life easier and IE are happy to work with our feedback as we can detail issues they don't know about.

[Colm Moore]

I was in Clontarf Road recently and I did see two mag-stripe tickets fail in the gate nearest the counter, so I think avoid that one.

There was also an audio failure on the one furthest away from the counter.

[tigger1962]

I'm heading for another new ticket! My current ticket worked in pearse yesterday evening but refused to work again in connolly this morning! lets see how long this one lasts...

[Maire]

Which ticket do you have and when did it stop working and with what error message?

Details in this thread and others do feedback to those in charge who are debugging the problems and this has resulted in a change in Heuston on April 15th. This is the proactive solution, which enables people to fix the issues.

If you travel through Heuston, and the ticket states 'Connolly' and was issued before April 15th 2010 it will need to be replaced to ensure reliable operation. A booth of some kind will appear shortly in Heuston to allow for easy swapping of the tickets. That will should close out the Heuston side issues.

As far was we know the vast majority of rail only annual tickets for Dublin have now been replaced, that runs to several thousand. Several large companies received on site visits to speed this process. That was a very sensible and proactive move.

The current major issue relates to Rail/Bus tickets and I understand a solution is being worked on. The Dublin Bus issued tickets trip up the new gates as they have a smartcard but are mag stripe tickets. This is tied up with the RPA ITS project which isn't helping.

There is no legal avenue of complaint unlike most issues we are involved in, the ticket is valid. If you are refused travel then the fun starts, but IE have the right to check every ticket at every ticket barrier.

The problem is not the tickets per say but the usual staff ignorance and lack of customer service which is an issue we are dealing with. Connolly and Pearse seem to be well sorted out. If any ticket checker gives you grief stop and ask to see their RPU id card, they must carry one. Irish Rail will not comment publicly on an incident which relates to a specific member of staff.

We can complain all we want but with specific details of date, time, location we can get results. We have an assurance that if a complaint is made which can clearly identify the member of staff action will be taken.

When the smartcard project goes live we will issue a statement and it won't make comfortable reading for certain parties.


In Heuston after 9am, there is a scarcity of people to let you through the gates and I often have to call someone from the other side of the gate to let me through. Also, the staff are standing around chatting together at the gates in the evening and I occasionally have had to interrupt them to ask them to let me through the gate. I haven't gotten grief as such but you don't exactly get a "hello, can I help you" reply!!

That is my daily experience in Heuston anyway.. It will certainly be helpful if faulty tickets can be changed there in future because I, and I'm sure plenty others, cannot get to Connolly during the day to replace tickets that haven't worked since the day we got them.

[tigger1962]

Ok another new ticket... Fresh from taxsaver. 1st gate in Connolly stated wrong side up and spotted it out. Second gate I tried it worked!! So is it my ticket or the gate! Personally I suspect the gates are damaging the tickets! But as usual with Irish rail... The customer is always blamed unless you can prove otherwise

[tigger1962]

Oh the person in taxsaver said that it was new policy to make people go through the the gates from now on and they won't let you through until they see the ticket fail!

[Ballymore]

Every second 'turnstile' seems to be rejecting valid tickets at Connolly these last few days. Will anything be done about it?
:(

[RadarControl]

I got my annual ticket replaced last Friday. It worked fine on Monday and Tuesday. This morning around 8:30am in three of the machines at Sandymount I got message "Wrong Side Up". When I got to Tara St I got "ticket failed". I only tried in one machine.This evening in two machines at Tara St I got "ticket failed". I use the entrance\exit to Townsend Street at Tara.

If it does not work tomorrow morning will be off to Taxsaver office to get 3rd annual ticket. I only got mine in April of this year.

My annual ticket is an Annual Short Hop Commuter Rail, DART & Dublin Bus.

[Mark Gleeson]

Where did it last work? The last machine you passed through is likely the one which damaged it

[RadarControl]

Tara St yesterday evening. It was the second one in from the wall beside stairs to Platform 1.

[RadarControl]

Failed again this morning at Sandymount. Error was "Wrong Side Up". It also failed in Tara with message "Ticket failed". I'll head over at lunchtime to taxsaver office to get replacement.

[Thomas Ralph]

Some notices have gone up at Tara Street in the following terms:

All tickets must be validated. Iarnród Éireann staff cannot control the opening of ticket gates. Ticket gates are controlled by the validation of tickets.

Aside from being completely wrong, it's nothing short of insane to be going on like this when they know that there are chronic issues with certain types of annual tickets.

[irishsaint]

Grand Canal Dock Issue.
Ticket Type: Weekly Season
Dundalk – Grand Canal

27th July, at 9:28am I used the furthest right ticket gate as you exit the platform using the new ticket gates at the rear of the station. The ticket gate ate my ticket and I spent approx 15seconds examining the ticket slot for my ticket. I left to go into the station to speak to staff to open the ticket gate slot for me so that I could retrieve my ticket and when they came around to the rear of the station and opened it, there was no ticket! The staff point blankly refused to re-issue my ticket going as far to question if I had even put a ticket in! I had proof of purchase. I was told that I would have to speak to Customer Services in Connolly. So that I did and was immediately told they should not have sent me over, that it was a Grand Canal Dock issue etc. I continued to argue my case and forced them to review the CCTV which I am relieved clearly shows me entering my ticket into what they call “Unit 1� and after I leave to go into the Station to get a staff member to come out, a gent in the mean time puts a ticket into “Unit 1� which forces my ticket to eject. He also receives his own ticket and casually walks off with mine! The kind customer services in Connolly, whom I showed proof of purchase too combined with the very fact that they now had video evidence confirming that their equipment malfunctioned still refused to re-issue a ticket even going so far as to tell me that I will be lucky to get a refund. Further more, with no ticket for travel, I asked how they planned on getting me home considering that their equipment robbed me of my ticket. I was told I would have to buy another ticket. After wasting about 45 minutes, I left it be. So here is the question, what are my options and how the hell do I report IR for this utter ignorance and complete disregard? Their equipment failed and as a result, left me stranded without a means to get home.

[James Howard]

Since these machines first appeared (to me) at Grand Canal Dock 3 or 4 years ago, they have always irritated me.

One serious problem is that even if they manage to read the ticket on the first scan, there is a short random delay in opening the gate. The gate usually slams shut just in front of you and then takes a random time to open.

They also appear only to open if you stand in a paritcular place. Too close or too far and it won't open. You see people all the time doing a little dance looking for the sweet spot.

I think I am a reasonably intelligent person yet in 4 years have never figured out the pattern in how these gates open and close. Not that I give it too much thought but it is a constant irritant.

At least I have managed to get through three months at Connolly without needing to get a new ticket so that itself is progress. The staff at the TaxSaver office must be far and away the best people at Irish Rail given the amount of pissed-off rude people they must have to deal with while remaining unfailingly pleasant and helpful.

[irishsaint]

Still waiting for Irish Rail to acknowledge my complaint on this issue! I rang again today and surprise surprise, "No Record" of my complaint even arriving. I have been told that I would be called today, so I will wait and see what has to be said if they do call me. I still cant believe that their cctv verified my story and that I had proof of purchase and that the dont want to refund me nor do they see anything wrong with not accomodating to get me home last Tueaday.....

[irishsaint]

I believe I have finally got somewhere.... after all that, I am being issued with a "Warrant" which will enable me to get a weekly ticket next week! It will be sent out to me by the end of the week. I must say, much more than I anticipated, still doesn't rectify the complete ignorance by not arranging to get me home on the day of the issue but, having been a daily customer for a number of years and been through the rough so many times with them, the result has been well beyond my expectations!

[Colm Moore]

I had a similar problem in Clongriffen on the first day - it took about 45 seconds for the ticket to be returned.

One day in Clontarf I saw a bunch of tickets retained.

[Thomas Ralph]

Had an issue with a return from Sandymount to Waterford yesterday. Worked fine to enter at Sandymount, exit at Connolly, enter at Heuston outbound. Return was fine to exit at Heuston and enter at Connolly, but exit was denied at Sandymount saying No Journeys Left/NÃ*l Aon Turas Fágtha.

[782378]

Got a yearly rail smartcard at the start of November, My smart cards seems to work fine in all stations except Docklands.

I have probably used it 20 times at this stage and it has only worked once.

I keep getting the message " please try again"

I have it out of my wallet when I try and tag on / off.

Any ideas why I would be getting this message only in the Docklands station?

[Mark Gleeson]

The card needs to be placed flat on the part of the reader above the ticket slot to be read

I'm sure our test group hit Docklands and I've never had a problem with a smartcard there.

We can make inquiries but its not your card its the machines

Try this, register the smartcard you have online (yes annuals can be registered online) and take a look at the transaction list and let us know what it is, it might show a list of tag on or tag off several times in a row