Ticket codes

[Thomas Ralph]

Any chance we could build a resource/database for ticket type codes and station codes for the IÉ staff machines? I frequently get the "wha?" phenomenon when I ask for even slightly advanced tickets at the station.

e.g. 333 = DART single, 83 = Student Return (double-track), 1 = Heuston, 30 = Cork, etc.

[Mark Gleeson]

Well the code you need to know is

402 Bus + Luas + Rail Monthly

[sean]

I think ralph is on to something, like tickets between multiple lines, like someone on the network ex-Heuston going to somewhere on the DART. We had that problem on another thread where someone was going between Drogheda-Dun Laoghaire and was sold the wrong ticket or something.

I would find a codes-list very handy for travelling from somewhere on the Sligo line to someplace other than Connolly, in case the agent doesn't know what he's doing and can't sell me the ticket (I've often taken the train to Connolly and bought a 2nd ticket to continue my journey).

By all means, Mark, if you have a list of these potentially useful codes, let us in :)

[Mark Gleeson]

We have lots of codes, problem is some tickets have two codes, we have no idea why

We don't have codes for the really fancy tickets, such as the intercity extension, the feeder bus, airport and nightlink, the ones we really really want to get

There is no code to magically defeat the system when the journey crosses two routes it just can't handle that so they default to the class A route code

What we want is to borrow a IE machine for an hour or so and play with it to try combinations to see how much it knows

[Mark Hennessy]

Well the code you need to know is

402 Bus + Luas + Rail Monthly

Wow, someone tell the IE staff that one ;)

[Thomas Ralph]

The only way I know of to discover codes, besides trying to spot what the ticket clerk keys in, is if you buy a ticket that's valid on Dublin Bus. Those tickets will show you the ticket type number when you feed them to the validator.

[Mark Gleeson]

One trick is if you give the clerk your old ticket, they can get the machine to read it and it will give them the code

[Mark Hennessy]

Asked for the infamous ticket in Maynooth this evening.

Cue shocked look on the guys face but amazingly the ticket code had been added to the little wall mural of ticket codes and I got my ticket without hassle.

Well I guess Irish Rail actually did communicate with their staff after my letter writing campaign so fair play.

[Mark Gleeson]

But prevention is better than cure, if management made any effort everyone would know already what the codes where and more to the point be issued with the code book and also been given some customer service training. I've got a rather ignorant response in front of me from IE, needless to say it was insulting after the hassle involved

Remember the customer is generally right

[Mark Hennessy]

But prevention is better than cure, if management made any effort everyone would know already what the codes where and more to the point be issued with the code book and also been given some customer service training.

Absolutely, I was just taken aback that they had gotten round to doing what Dick Fearn said they would.

Still no justification for not sending out to each station the fare codes, which as a business decision makes zero sense.

[Thomas Ralph]

Sandymount station got a shiny new copy of What's the Fare? lately. It was an improvement on the clipboard with tattered handwritten scrawlings of station codes.