MrX
07-08-2007, 19:27
I'm just getting the Cork-Dublin 20:30 train (Tues Aug, 7th 2007) and there is no ticket office open at Kent Station.
I was told that I could use the ticket machines, all fine and well except.
1) I didn't have cash on me and was planning to pay by laser, and my laser card never reads in those machines either for purchase or collection of tickets.
2) I am entitled to a student discount and couldn't get a student ticket.
Thankfully, there is a working ATM in the station, so I was able to get cash.
However, I don't appreciate being forced to pay €61, and have a much more restricted 5-day return when I am entitled to a student rate which is way cheaper and way more flexible.
There were other students in a similar position waiting for the train.
Also, what's an OAP supposed to do to use free travel!?
I asked members of staff who were sweeping up the waiting area, and got a gruff 'the ticket desk closed a while ago, you can use the machine.' and no further help.
You can't board the train at that station without a valid ticket.
Joke of a service.
Is there anything this company can do consistently? (other than displaying contempt for their customers.):confused:
I will be seeking a refund of the difference between the fare I paid, and the fare I was supposed to get by writing to their HQ with copies of the tickets and student ID.
I was told that I could use the ticket machines, all fine and well except.
1) I didn't have cash on me and was planning to pay by laser, and my laser card never reads in those machines either for purchase or collection of tickets.
2) I am entitled to a student discount and couldn't get a student ticket.
Thankfully, there is a working ATM in the station, so I was able to get cash.
However, I don't appreciate being forced to pay €61, and have a much more restricted 5-day return when I am entitled to a student rate which is way cheaper and way more flexible.
There were other students in a similar position waiting for the train.
Also, what's an OAP supposed to do to use free travel!?
I asked members of staff who were sweeping up the waiting area, and got a gruff 'the ticket desk closed a while ago, you can use the machine.' and no further help.
You can't board the train at that station without a valid ticket.
Joke of a service.
Is there anything this company can do consistently? (other than displaying contempt for their customers.):confused:
I will be seeking a refund of the difference between the fare I paid, and the fare I was supposed to get by writing to their HQ with copies of the tickets and student ID.