[PR] Follow us on Twitter @Official_Luas

[Colm Moore]

http://www.luas.ie/luas-on-twitter.htmlFollow us on Twitter @Official_Luas
09 May 2011

Luas is delighted to start Tweeting. The tweets will come from Nikki and Jacki in the Luas Customer Care centre. We’ll tweet handy Luas tips, let you know the latest Luas news and keep you up to date on any changes to the service as they happen.

Follow us @Official_Luas

Luas Twitter Content Policy: We want people to feel comfortable and happy to be in our social space. We want @Official_Luas to be a forum for everyone. The tweets should be respectful and contain language that is appropriate for all groups and ages. If necessary we reserve the right to block and report tweets that are obscene, indecent; contain threats or personal attacks of any kind; are defamatory, libellous or contain ad hominem attacks; contain offensive terms directed to ethnic or racial groups; or promote or endorse a product or service. We encourage all users of our social space to act respectfully to other users and to be active members of this community.

[comcor]

Do they intend to engage with their customers or just use it as a form of cheap publicity like Irish Rail?

[Mark Gleeson]

Well given they didn't bother to tweet that Connolly Luas stop was closed this morning I guess they even worse than Irish Rail

Only real problem with Irish Rail is a failure to step back and to think before pushing the button to post the tweet

[Colm Moore]

http://www.luas.ie/luas-social-media-contents-policy.htmlLuas Social Media Contents Policy

We want people to feel comfortable and happy to be in our social space. We want these pages to be a forum for everyone. The conversations should be respectful and contain language that is appropriate for all groups and ages.

If necessary we reserve the right to disallow comments that are obscene, indecent; contain threats or personal attacks of any kind; are defamatory, libellous or contain ad hominem attacks; contain offensive terms directed to ethnic or racial groups; or promote or endorse a product or service.

We encourage all users of our social space to act respectfully to other users and to be active members of this community.

Our official social media pages are manned Monday to Friday 7am-7pm and Saturday 10am-2pm.

Please note that Luas Customer Care will not respond to individual questions and requests from our Social Media pages. Should you wish to contact Luas Customer Care, Freephone 1800 300 604 or email us at info@luas.ie